Substitution Policy
We reserve the right to substitute flowers, plants, gift items, and containers in the event we do not have the necessary items to complete your order at the same or greater value. We will do our best to communicate with the customer to inquire about substitutions needed to fulfill their order. However, if substitutions are minimal the shop may not call the customer. Occasionally, substitutions of flowers or containers are necessary due to temporary, regional availability issues. If this is the case with the gift you've selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal or higher value.